The client is an American company who offers digital billing services and payment solutions to the insurance industry. 

Duties and Responsibilities

Role Scope & Structure

• Individual contributor role responsible for both strategy and hands-on execution
• Expected to personally design, build, and deliver training programs and materials
• Operates as a foundational builder, establishing systems that scale with company growth
• Requires strong cross-functional collaboration without direct authority

Product Mastery Framework - In partnership with the COO, Sr. VP of Sales Enablement & Client Success, VP of SaaS Products, EVP of Sales, and the Knowledge Team:

• Design and implement a company-wide Product Mastery framework across SaaS, BaaS, PaaS and Premium Finance.
• Define products fluency standards by role and level across the organization.
• Build structured internal certification pathways aligned to role expectations.
• Establish mastery benchmarks tied to performance expectations and career progression.

Role-Based Enablement Programs - In partnership with the hiring managers, design and deliver role specific education tracks tailored to functional needs: 

Sales

• Industry context, target markets, and product positioning. 
• Value articulation and competitive differentiation.
• End-to-end sales lifecycle understanding, including implementation, client experience and ongoing success.
• Product and workflow fluency across PaaS, PFaaS, gotoPF, and BaaS (as applicable).
• Scenario-based objection handling.
• Expansion opportunities within existing clients and partners.
• Product ecosystem fluency across all lines of business (as applicable).
• Strategic solution positioning for complex and enterprise opportunities (as applicable).
• Ability to navigate both transactional sales cycles and complex, multi-stakeholder partnership engagements (as applicable).
• Ability to identify clients priorities and position solutions that balance value, experience, and long-term scalability.

SaaS Product Management

• Deep understanding of current clients and their needs.
• End-to-end-workflow mastery by line of business (Premium Finance or PaaS).
• PBS through the lens of the end user (in partnership with Operations)

BaaS, PF or PaaS Product Management (Operations):

• Deep understanding of current clients and their needs. needs
• End-to-end-workflow mastery by line of business.
• Escalation and exception handling
• Risk, compliance, and financial implications of operational decisions. 
• Solutioning discipline: evaluate and prioritize problems based on stakeholder impact (client vs. end customer), balancing contractual obligations, client value, customer experience, and long-term scalability.

Hands-On Training Delivery & Certification

• Deliver live workshops, simulations, and applied learning sessions.
• Build real-case training scenarios grounded in client and operational realities
• Design and manage knowledge validation and certification programs
• Reinforce learning through practical application and continuous iteration

Measurement & Continuous Improvement

• Define and track metrics related to product mastery and enablement effectiveness
• Measure impact on time-to-productivity, sales performance, product adoption, and operational accuracy
• Continuously refine programs based on data, feedback, and evolving business needs

Qualifications:

To be successful in this position, the individual must be able to perform each essential function. The requirements below represent the knowledge, experience and competencies required for this position.

Education and Experience/Knowledge Requirements

• 6-10+ years of experience in B2B SaaS, fintech, insurtech, financial services, or similarly complex, multi-product environments.
• Demonstrated experience operating within multi-product or platform-based organizations (e.g., SaaS + financial products, or any bundled solutions), with a strong understanding of how products interconnect across workflows and client use cases.
• Proven experience building and executing product enablement programs from scratch, ideally as an individual contributor.
• Experience translating complex product systems into clear, structured, and actionable learning experiences for diverse audiences (e.g., Sales, Product, Operations, Client Success).
• Strong product and business acumen, with the ability to connect product capabilities to customer value, operational workflows, and revenue outcomes.
• Experience supporting go-to-market teams in complex, multi-stakeholder sales environments through product education, value articulation, and solution positioning.
• Demonstrated systems thinking, with the ability to simplify interdependencies across product lines, processes, and teams into scalable frameworks.
• Ability to operate effectively in a hands-on, build-and-deliver environment with limited resources.
• Experience measuring the impact of enablement initiatives using business metrics (e.g., revenue performance, time-to-productivity, adoption, error reduction).

Physical Requirements

• Sitting: Ability to sit for extended periods, often up to 8 hours a day, since most of the work is performed at a desk using a computer. 
• Typing and Computer Use: Frequent use of a computer keyboard and mouse. This requires good hand-eye coordination, manual dexterity, and the ability to type quickly and accurately. 
• Speaking and Listening: Clear verbal communication is essential. This involves speaking clearly over the phone and listening attentively to understand and respond to customer inquiries. 
• Hearing: Ability to hear and understand conversations over the phone, which may involve different accents and varying levels of background noise. 
• Vision: Ability to read and interpret data on a computer screen, including reading small print, and using a computer monitor for extended periods. 
• Reaching and Handling: Occasionally reaching for items such as a headset, phone, or reference materials. Handling various office supplies and equipment as needed. 
• Lifting: Ability to lift boxes us to 30 lbs.

Competencies

• Multi-Product Systems Thinking:
• Ability to understand and simplify complex product ecosystems into actionable frameworks
• Product-to-Value Translation:
• Connecting product functionality to real-world business outcomes and client impact
• Instructional Design for Professionals:
• Designing applied, role-based learning for professional roles 
• Hands-On Execution & Builder Mindset:
• Willingness and ability to create, deliver, and iterate directly
• Go-to-Market & Commercial Acumen:
• Understanding how product knowledge drives revenue and growth
• Operational & Risk Awareness:
• Awareness of downstream impacts across operations, compliance, and client experience
• Influence Without Authority:
• Driving alignment across Product, Sales, and Operations
• Data-Driven Enablement:

Using metrics to continuously improve learning effectiveness and business impact

We're offering

• Fully remore work;
• Competitive salary;
• Up to 10 working days for recreational purposes per year;
• Up to 5 working days of absences for illness per year;

Waiting for your CV!