This vacancy is opened on our outsourcing project. The client is a leading provider of tech-enabled solutions for the insurance industry, with a proven track record of managing $16 billion in annual insurance premiums across platforms for over 2 million unique users annually in the United States.

Position Purpose:

The Software Product Owner (SaaS) is responsible for leading the definition, prioritization, and successful delivery of software features and system enhancements that meet operational and business goals. This role serves as the key liaison between business stakeholders, clients, and the software development team, ensuring that all enhancements are well-defined, technically feasible, and aligned with business value.

The Product Owner owns the full lifecycle of feature development, from identifying and documenting requirements through coordinating development efforts and validating delivered solutions. This position requires strong analytical and communication skills, a deep understanding of both business processes and software systems, and the ability to lead cross-functional collaboration across departments.

Duties and Responsibilities:

- Partner with internal stakeholders and clients to define and document functional requirements for new features, enhancements, and system changes.

- Collaborate with management to prioritize enhancement requests based on business impact, resource availability, and strategic objectives.

- Translate complex business needs into clear specifications, use cases, and functional documentation that development and QA teams can execute.

- Prioritize enhancement requests based on business impact, resource availability, and strategic objectives.

- Collaborate with development, QA, and SBAs project teams throughout the project lifecycle to ensure solutions are developed according to requirements.

- Review test plans and participate in testing activities to validate that deliverables meet business and operational expectations.

- Build deep domain knowledge of the insurance and premium financing industry to provide effective solutions aligned with client and regulatory needs.

- Provide subject matter expertise and support for mid- to high-level technical issues, ensuring they are resolved efficiently.

- Track, evaluate, and refine ongoing enhancements based on user feedback, production performance, and evolving business needs.

- Serve as the central point of contact for feature scope, status updates, and post-release performance analysis.

 

Performance:

The performance of the Software Product Owner (SaaS) will be evaluated based on their effectiveness in meeting the following KPIs on an ongoing basis:

 

- Timely and accurate delivery of enhancements and feature requests

- Quality and clarity of requirements documentation

Reduction in change requests or revisions after documentation approval

Internal and external stakeholder satisfaction

- Alignment with our Core Values: Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion

Qualifications

 

To be successful in this position, the individual must be able to perform each essential function. The requirements listed below represent the knowledge and skills required for this position.

 

Education and Experience/Knowledge Requirements:

 

- Fluency in English is a must (verbal and written)

- Bachelors degree in Business, Computer Science, Information Systems, or related field is required

- 7+ years in product ownership, business analysis, or related roles within software development or product design environments

- 7+ years experience in requirements elicitation, documentation, and stakeholder communication, with a focus on translating business needs into clear, actionable specifications

- Proven experience working with SaaS platforms or enterprise software products, including cross-functional collaboration with development, QA, and client-facing teams

- Proficiency with tools commonly used in product development and documentation workflows, including Jira, Confluence, Postman, MS Word, and Excel

- Strong Experience with business process modeling, workflow mapping, or systems analysis in a software development environment

- Domain knowledge in insurance, premium finance, or financial services is strongly preferred

 

Competencies:

 

Ownership Mindset:

-Takes full responsibility for the success of assigned features and enhancements.

-Proactively follows up on issues or delays, even if they originate outside their direct area.

-Owns end-to-end delivery of a feature: from requirements to post-launch monitoring.

-Communicates risks or roadblocks early and proposes solutions.

-Volunteers to take on complex, ambiguous initiatives and sees them through.

 

Requirements Definition:

-Excellent ability to collect, organize, and translate business needs into clear, complete specifications.

-Produces requirement documents or use cases that need minimal rework.

-Uses structured formats (e.g., acceptance criteria, diagrams) to support developer understanding.

-Proactively clarifies vague requests by asking targeted questions.

 

Stakeholder Communication:

-Strong written and verbal skills to manage cross-functional discussions and expectations.

-Facilitates clear, constructive discussions between technical and non-technical audiences.

-Summarizes complex project updates in concise, stakeholder-friendly formats.

-Actively listens and adjusts messaging based on the audience.

-Resolves disagreements by aligning on shared goals.

 

Analytical Thinking:

-Capable of understanding and analyzing complex systems and business rules.

-Breaks down a system issue into logical parts to identify root cause.

-Identifies patterns across different user behaviors or feature gaps.

-Anticipates downstream effects of system changes.

-Provides input to improve workflows based on data or process evaluation.

 

Technical Acumen:

-Understands software development and testing processes; able to troubleshoot mid- to high-level issues.

-Uses tools like Postman or Jira to replicate or investigate reported issues.

-Collaborates effectively with developers by speaking their language.

-Catches technical inconsistencies during test case reviews.

-Suggests technically feasible options during solution discussions.

 

Customer Focus:

-Committed to understanding client needs and delivering high-impact solutions.

-Actively seeks user or client feedback when scoping features.

-Pushes back on low value requests and focuses on real impact.

-Incorporates empathy and user journeys into planning.

-Prioritizes usability and long-term satisfaction over short-term fixes.

 

Technical Requirements:

Dual monitors (one of which can be a laptop screen), a headset, webcam, hardwired computer connection (computer, connected to router by LAN cable, not Wi-Fi), and the following minimum system specifications:

 

RAM: 8 GB

Storage: 128 GB SSD

Processor: Intel Core i3 or AMD Ryzen 3

Operating System: Windows 10

 

*This is a fully remote role and we do not provide equipment.

 

Desired Work Schedule:

Work schedule is from 8:00 AM - 5:00 PM Pacific Standard Time (Monday to Friday)

 

We're offering:

- Ability to work remotely (Must work Pacific hours)

- Dependable salary

- Up to 10 working days of paid vacation per year

- Up to 5 working days of absences for illness per year

- US public holidays

 

*The specified number of vacation and sick days is based on a full year of employment (12 months)

 

If you meet the requirements for this position, we we'd love to see your resume. Please send your CV to hr-vrn@muranosoft.com or apply here or via LinkedIn.

Job Type: Full-time, Remote

Preferred Locations: Mexico, Peru, Colombia, El Salvador, Guatemala, Ecuador, Costa Rica, Chile