This vacancy is open on our outsourcing project.

The client is an US company that has been offering digital services and payment solutions to the insurance industry since the 1950s, evolving from a family-built general agency to a leader in premium financing, software, and business process outsourcing for the property and casualty insurance sector.

Position requirements:

• Fluent in English and Spanish (written and spoken).
• 2+ years in a high-volume contact center with voice and chat channels in remote environment. 
• Typing speed: 40+ WPM with strong grammar and spelling.
• Excellent communication, problem-solving, and multitasking abilities.
• Tech-savvy—experience with Genesys an/or Zoho is a plus.
• A customer-first mindset with patience, empathy, and a passion for helping others.
• Alignment with our core values: Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion.

Technical Requirements:

• Equipment: two monitors, stable ethernet, and camera on for virtual meetings.

Desired Work Schedule:

• Schedule: Monday–Friday, 8:40 AM–5:10 PM PST (must be comfortable working Pacific hours).

We're offering:

• Ability to work remotely (Must work Pacific hours)
• Dependable salary
• Up to 10 working days of paid vacation per year
• Up to 5 working days of absences for illness per year
• US public holidays

*The specified number of vacation and sick days is based on a full year of employment (12 months)

If you fit this position, we'd love to see your CV

Employment Type: Full-Time

Location: work from home (Peru/Mexico/Colombia)

Waiting for your CV!