This vacancy is opened on our outsourcing project.

The client is an American company who offers digital billing services and payment solutions to the insurance industry

Position Purpose:

The Software Business Analyst II is responsible for working with key members of the business to develop and evaluate system enhancement requirements, to ensure operational readiness, and to verify that new features bound for production meet business standards and needs. The Software Business Analyst is expected to take ownership of the software development process from business needs analysis, through the requirements gathering, to UAT with guidance from Management or Software Business Analyst III

Key Responsibilities:

• Serve as the conduit between the customer and the software development team through requirements gathering with supervision from Management or Software Business Analyst III.
• Verify operational readiness and accuracy of cases developed by the software team on mid-level to high-level projects.
• Provide mid-level to high-level technical support.
• Work closely with others to identify, document, and create new feature requests and bug reports on mid-level to high-level projects with supervision from Management or Software Business Analyst III.

Position requirements:

• Fluency in English (verbal and written)
• Minimum of 3 years’ experience in Software Business Analyst role.
• Previous experience in business intelligence, analysis, or other related field (essential expertise in gathering and eliciting requirements, creating technical documentation).
• Knowledge of Computers and applications such as MS Office, Jira, JSON, Postman, DB.
• Experience working in SaaS software design or development.

Skills & Competencies:

• Service-oriented mindset with outstanding interpersonal skills.
• Ability to prioritize and multitask and stay organized in a dynamic work environment.
• Mastery of the Software Development Lifecycle (analyst, design, testing and support) and the capabilities and possibilities of software applications.
• Work with internal and external stakeholders to gather and document requirements with minimal supervision.
• Excellent written and communication skills.
• Strong attention to detail.
• Ability to prioritize and multitask and stay organized in a dynamic work environment.
• Ability to document requirements and perform quality assurance testing for mid-level to high-level projects.
• Provide Technical Support on mid-level and high-level issues.
  
  

Education Requirements:

Desired Bachelor’s degree in computer science or comparable degree, or equivalent experience

We're offering:

• Ability to work remotely (8 hrs shift, Monday to Friday, operation hours by PST)
• Up to 10 working days of paid vacation per year
• Up to 5 working days of absences for illness per year

Job Type: Full-time, Remote

Your ideal location is: LATAM