Choosing to work for us as an employee or as a client means choosing to work with really good people. Integrity, compassion, and respect are vital to the character of the people that work at our company. Knowledge, flexibility, and constant self-evaluation are drivers of our success. Our work environment rewards excellence, not egos.

• High school diploma required; college or vocational degree preferred but not required.
• Minimum 2 years’ experience in an inbound call center.
• Minimum 1-2 years’ experience providing customer service in a fast-paced environment.
• Fluency in Spanish and English preferred (verbal and written).

Skills & Competencies

• Conscientiousness - attention to detail and following all procedures accurately and thoroughly.
• Compassion - ability to empathize with frustrated customers and remain positive.
• Emotional intelligence - ability to stay calm under pressure and defuse tense situations.
• Assertiveness - ability to ask good questions and control calls with empathy and professionalism.
• Multitasking - ability to use multiple computer systems while speaking with customers.
• Communication Skills - exceptional verbal, written, and active listening skills.
• Problem Solving - ability to think critically to resolve non-routine issues.
• Technical Skills - ability to quickly learn new software programs, databases, and call center technology.
• Teamwork - collaborate positively with team to meet goals.